Subscription and Billing

Manage your RouteBot subscription, view billing information, and update payment methods.

Accessing Subscription Settings

  1. Click Settings in the navigation
  2. Select the Subscription tab
  3. View your subscription details

Note: This section is only available to account owners and users with billing access.

Viewing Your Subscription

Current Plan

See information about your plan:

  • Plan name and type
  • Features included
  • Number of vehicles/users allowed
  • Billing cycle (monthly/annual)

Billing Status

View your billing status:

  • Next billing date
  • Amount due
  • Payment method on file
  • Billing history

Plan Features

Your subscription includes:

Feature Description
Vehicle Limit Maximum number of vehicles
User Limit Number of team members allowed
SMS Included Monthly SMS message allowance
GPS Tracking Real-time vehicle tracking
Mobile App Parent/employee mobile access
Support Level of customer support

Managing Your Subscription

Updating Payment Method

To change your payment card:

  1. Go to Subscription settings
  2. Click Update Payment Method
  3. Enter new card details
  4. Confirm the change

Viewing Invoice History

To see past invoices:

  1. Go to Subscription settings
  2. Look for billing history section
  3. View or download past invoices

Canceling Subscription

If you need to cancel:

  1. Go to Subscription settings
  2. Look for cancellation option
  3. Follow the prompts
  4. Note any notice period requirements

Important: Canceling may result in data loss. Export any data you need before canceling.

Billing Questions

Payment Failures

If a payment fails:

  • You'll receive an email notification
  • Update your payment method promptly
  • Service may be limited until resolved

Refund Requests

For billing issues or refunds:

Invoice Questions

For invoice-related questions:

  • Check the billing history section
  • Contact support for clarifications
  • Keep invoice copies for your records

Upgrading Your Plan

If you need more capacity:

  1. Contact our sales team
  2. Discuss your requirements
  3. We'll help you find the right plan
  4. Upgrade with minimal disruption

When to Upgrade

Consider upgrading when:

  • Approaching vehicle limits
  • Need more team members
  • Require additional features
  • SMS allowance is insufficient

Plan Comparison

Different plans may include:

Feature Basic Standard Premium
Vehicles Up to 10 Up to 50 Unlimited
Users 3 10 Unlimited
SMS Limited Included Premium
Support Email Email + Chat Priority

Note: Actual plan details may vary. Contact sales for current offerings.

Data and Account

Data Retention

Your data is retained as long as your subscription is active:

  • Data is backed up regularly
  • Access continues while subscribed
  • Export options available

Account Closure

If you close your account:

  • Export data beforehand
  • Active subscriptions should be canceled
  • Data may be deleted after a retention period

Getting Help with Billing

Contact Options

For billing support:

  • Email: support@routebot.com
  • Subject: Include "Billing" in subject line
  • Details: Include your account email

Common Billing Requests

  • Invoice copies
  • Payment method updates
  • Subscription changes
  • Billing disputes

Troubleshooting

"Can't access billing settings"

  • Verify you have billing permissions
  • Only account owners can access billing
  • Contact your account admin

"Payment keeps failing"

  • Verify card details are correct
  • Check card hasn't expired
  • Ensure sufficient funds
  • Try a different card
  • Contact your bank if persistent

"Wrong amount charged"

  • Review your current plan
  • Check for any add-ons or overages
  • Contact support with invoice number

Next Steps:

Last updated: March 23, 2026