Subscription and Billing

Manage your RouteBot subscription, view billing information, and update payment methods.

Accessing Subscription Settings

  1. Click Settings in the navigation
  2. Select the Subscription tab
  3. View your subscription details

Note: This section is only available to account owners and users with billing access.

Viewing Your Subscription

Current Plan

See information about your plan:

  • Plan name
  • Monthly price
  • Route limit
  • Billing cycle (monthly)

Billing Status

View your billing status:

  • Next billing date
  • Amount due
  • Payment method on file
  • Billing history

Plan Features

Public plans are priced by how many route/service records can exist in your account at the same time. The interface calls these "active routes." Students, parents, employees, schools, client companies, drivers, vehicles, and teammates are not limited by plan.

All plans include the same core features, including route planning, live GPS tracking, and the mobile app for drivers and parents. Choose your plan by route capacity. Optional SMS charges are separate, as explained below.

The Free plan is a permanent $0/month plan for up to 10 route records. It is not a trial. The live demo is separate and does not require an account.

How Routes Are Counted

The route counter includes saved Student Routes, personnel services (Employee Routes, Shift Employee Routes, and Transfer Routes), and Bundled Routes. It counts service records, not vehicles, passengers, or the number of times a service runs.

Example Route records counted
One pickup route running each weekday 1
A morning pickup and an afternoon drop-off 2
Three separately scheduled departures on the same line 3
Five pickup routes and five return routes 10

Setting a saved route to Inactive does not remove it from the counter. Deleting an unused route removes that record from the count. Keep any records you still need; deletion is different from temporarily stopping a service.

For several departures on one day, use separate service records when you need independent schedules and tracking histories. See Student Routes and Personnel Services.

Optional SMS Charges

Push notifications are included in the route plans. SMS is an optional channel with a separate usage-based charge; it is not included in the monthly route-plan price. Contact RouteBot for the SMS arrangement and rates applicable to your operation before enabling it. See SMS Notifications.

Managing Your Subscription

Updating Payment Method

To change your payment card:

  1. Go to Subscription settings
  2. Open the billing portal from your plan management controls
  3. Update the payment method in the portal
  4. Confirm the change

Viewing Invoice History

To see past invoices:

  1. Go to Subscription settings
  2. Click Invoices to open the billing portal
  3. View or download available invoices there

Canceling Subscription

If you need to cancel:

  1. Go to Subscription settings
  2. Select Cancel plan
  3. Confirm the prompt to open the Stripe billing portal
  4. Complete the cancellation in the portal
  5. Check the displayed cancellation date

The dashboard confirmation opens the portal; the cancellation must be completed there. Once cancellation is scheduled, the subscription remains active until the end of the current billing period. To undo it before that date, select Don't cancel subscription to open the Stripe billing portal, then complete the reactivation there.

Billing Questions

Payment Failures

If a payment fails:

  • You'll receive an email notification
  • Update your payment method promptly
  • Service may be limited until resolved

Refund Requests

For billing issues or refunds:

Invoice Questions

For invoice-related questions:

  • Check the billing history section
  • Contact support for clarifications
  • Keep invoice copies for your records

Upgrading Your Plan

If you need more capacity:

  1. Open Settings > Subscription
  2. Select the plan that matches your required route count
  3. Complete checkout, or manage an existing subscription in the billing portal
  4. Contact RouteBot for custom plans or capacity above 750 routes

When to Upgrade

Consider upgrading when:

  • You are approaching the route limit on your current plan
  • You need more than 750 route records (custom pricing)

Plan Comparison

Pricing is based on the route records that exist in your account at the same time, as explained above. The Free plan is permanent, not a trial. Optional SMS usage is charged separately.

Plan Price Route records
Free $0/month Up to 10
Starter $120/month Up to 40
Pro $500/month Up to 200
Business $1,500/month Up to 750
More than 750 routes Custom pricing Contact us

Data and Account

Data Retention

Account records and operational history have different retention periods. An active subscription does not promise unlimited storage of every trip, GPS position, or message. Route history is available for retained journey records; see Live Tracking.

Export information you need for longer-term records and contact support for your account's retention requirements.

Account Closure

If you close your account:

  • Export data beforehand
  • Active subscriptions should be canceled
  • Data may be deleted after a retention period

Getting Help with Billing

Contact Options

For billing support:

  • Email: support@routebot.com
  • Subject: Include "Billing" in subject line
  • Details: Include your account email

Common Billing Requests

  • Invoice copies
  • Payment method updates
  • Subscription changes
  • Billing disputes

Troubleshooting

"Can't access billing settings"

  • Verify you have billing permissions
  • Only account owners can access billing
  • Contact your account admin

"Payment keeps failing"

  • Verify card details are correct
  • Check card hasn't expired
  • Ensure sufficient funds
  • Try a different card
  • Contact your bank if persistent

"Wrong amount charged"

  • Review your current plan
  • Check for any add-ons or overages
  • Contact support with invoice number

Next Steps:

Last updated: October 9, 2026