Live Tracking
Live Tracking allows you to monitor your vehicles in real-time. See where each vehicle is, track route progress, and ensure services are running smoothly.
Accessing Live Tracking
- Click Live in the main navigation
- Select the service type tab:
- Personnel Services - For employee shuttle tracking (appears first if you have personnel access)
- Vehicle Routes - For school bus tracking (appears first if you only have student access)
Note: The tab order depends on your permissions. If you have access to personnel services, that tab appears first.
Understanding the Live View
The Live Tracking interface shows:
Service List
A list of active services/routes with:
- Service name
- Current status
- Driver information
- Employee/student count
Live Map
A map displaying:
- Vehicle locations in real-time
- Route paths
- Pickup/drop-off points
- Status indicators
Vehicle Status
Each vehicle can have different statuses:
| Status | Meaning |
|---|---|
| Active | Service is currently running |
| En Route | Vehicle is on the way |
| At Stop | Vehicle is at a pickup/drop-off point |
| Completed | Service has finished |
| Inactive | Service is not running |
Tracking Features
Real-Time Location
- Vehicle positions update automatically
- See the current location on the map
- Track movement as vehicles proceed
Route Progress
For each service, you can see:
- How many stops have been completed
- Which employees or students have been picked up
- Remaining stops on the route
Arrival Information
The system calculates:
- Estimated time of arrival at each stop
- Time until reaching the destination
- Any delays or schedule variations
Viewing Service Details
Click on any service in the list to see:
Service Information
- Route name and type
- Assigned driver(s)
- Vehicle plate number
- Schedule information
Passenger/Student List
- All employees or students on the route
- Pickup/drop-off status for each
- Parent/contact information (for students)
Map Focus
- Map centers on the selected service
- Shows the full route path
- Highlights current position
Filtering and Search
Filter by Status
Show only services that are:
- Currently active
- Completed today
- Pending start
Search
Find specific:
- Routes by name
- Drivers
- Vehicles by plate number
Notifications and Alerts
The Live Tracking view may show alerts for:
- Vehicles running behind schedule
- Missed stops
- Extended stops
- Route deviations
Using Live Tracking
Morning Monitoring
During morning pickup routes:
- Open Live Tracking
- Select Vehicle Routes tab
- Monitor as buses collect students
- Verify arrivals at schools
Evening Monitoring
During evening drop-off:
- Open Live Tracking
- Watch as students are delivered home
- Confirm route completions
Employee Services
For personnel transportation:
- Select Personnel Services tab
- Monitor shift services
- Track arrivals at the company
Best Practices
Regular Checks
- Monitor during peak service times
- Watch for any delays or issues
- Respond quickly to problems
Multiple Routes
When managing many routes:
- Use filters to focus on specific areas
- Check the status summary
- Investigate any exceptions
Communication
Use tracking information to:
- Update parents about delays
- Coordinate with drivers
- Manage schedule changes
Troubleshooting
"Vehicle not showing on map"
- Check that the service is Active
- Verify the vehicle has GPS tracking enabled
- Ensure the service is within operating hours
"Location seems stuck"
- GPS signal may be temporarily lost
- Wait a moment for updates
- Contact the driver if persistent
"Routes not appearing"
- Check your permission level
- Verify routes are set to Active
- Ensure you're looking at the correct tab
Mobile Access
Live Tracking works on mobile devices:
- Access through a mobile browser
- Same features as desktop
- Monitor on the go
Next Steps:
- Vehicle Routes - Set up trackable routes
- Personnel Services - Configure employee services
- SMS Notifications - Send updates to parents